Terms and Conditions
These terms apply to bathtub refinishing services provided by CityTub, Inc., doing business as Los Angeles Tubs (“we”, “us”). By booking a job with us you agree to them. They’re written to be read, not skimmed — the parts that matter most are the warranty and what we need from you on the day of the job.
1What we do
We refinish cast-iron and steel bathtubs using the pour-on enamel method: the entire tub is prepared, repaired and coated with a new surface in one visit. The tub-to-wall seam is resealed as part of the job.
We do not refinish acrylic or fiberglass tubs, sinks, shower pans or tile; we do not do spot or partial repairs; and we do not work on tubs that have or have had an acrylic liner installed. We may decline any tub we consider unsuitable for refinishing, before or on the day of the job.
2Quotes and pricing
We quote from the photos and details you send us. The quote is the price you pay unless the tub turns out materially different from what was shown (for example, a previous refinish that has to be removed, an acrylic liner, or damage not visible in the photos). In that case we tell you the revised price before starting, and you can decline the job at no charge.
Prices include materials, labor and cleanup. Tax is included in the quoted price.
3Payment
Payment is due on completion of the job, on the day of service, unless we’ve agreed otherwise in writing. For property managers and contractors we can invoice; payment terms are stated on the invoice.
4What we need from you
- Access to the bathroom at the agreed time, with the tub emptied of personal items and the area reasonably clean.
- If the tub has a shower door, it must be removed before we arrive. We don’t remove or reinstall shower doors.
- Working water and electricity in the unit.
- If the tub has been refinished before or has had a liner, tell us when requesting the quote.
If we arrive and can’t start the job for one of these reasons, we may charge a trip fee or reschedule.
5Curing and use
The new finish must not be touched or used for 24 hours after we leave. Keep the bathroom closed and undisturbed during that time. Damage caused by using the tub before it has cured is not covered by the warranty.
6Warranty
We provide a 5-year warranty on the finish against peeling, bubbling and loss of adhesion. If the finish fails in a way covered by this warranty, we will repair or refinish the tub at our discretion, at no charge.
The warranty does not cover damage caused by: abrasive cleaners or tools; bleach, drain openers or other harsh chemicals; suction-cup mats; impact, dropped objects or scratches; plumbing leaks or water damage from behind the tub; use of the tub before it has cured; or normal wear and loss of gloss over time. It also does not cover tubs that were refinished against our advice, or where we were not told about a previous refinish or a liner.
The warranty applies to the tub at the address where the work was done and is not transferable.
7Rescheduling and cancellation
You can reschedule or cancel free of charge with at least 24 hours’ notice. For cancellations with less notice, or if we arrive and can’t do the job for reasons on your side, we may charge a trip fee.
8Liability
We protect the surrounding area and clean up after ourselves. Our liability for any claim related to our services is limited to the amount you paid for the job. We are not liable for indirect or consequential losses, including lost rent or loss of use of the bathroom.
9Governing law
These terms are governed by the laws of the State of California. Any dispute will be handled in the state or federal courts located in Los Angeles County.
10Changes
We may update these terms from time to time. The version in effect is the one posted on this page on the day your job is booked.
11Contact
CityTub, Inc. (DBA Los Angeles Tubs)
1800 S Brand blvd, Glendale, CA, 91204
Phone: (213) 870-0000 · Email: info@latubs.com