Privacy Policy
latubs.com is operated by CityTub, Inc. (“we”, “us”). This policy explains what information we collect when you visit the site, call or text us, or request a quote — and how we use and protect it. Short version: we collect only what we need to give you a quote and do the job, and we don’t sell your data.
1What we collect
Information you give us. When you request a quote, call, text or email us, we receive your name, phone number, email address, the address where the tub is located, and any photos or details about the tub you send.
Usage information. Like most websites, we collect basic analytics: pages visited, time on page, links clicked, device and browser type, and approximate location derived from your IP address.
Cookies. Small files stored in your browser that help the site work and let us understand how it’s used (for example, Google Analytics). You can block or delete cookies in your browser settings; some site features may stop working.
2How we use it
- To prepare your quote, schedule the job and perform the work.
- To answer your questions and follow up on your request.
- To send service messages about your appointment (confirmation, arrival time, aftercare instructions, warranty).
- To ask for feedback or a review after the job is done.
- To improve the website and our services.
3Text messages (SMS)
If you contact us by text or give us your mobile number when requesting a quote, we may reply and send you messages related to your request: quotes, scheduling, reminders, job updates and review requests. Message frequency varies by the status of your job. Message and data rates may apply.
You can opt out at any time by replying STOP; reply HELP for help. We do not send marketing texts to people who haven’t contacted us, and we do not share your phone number or SMS consent with third parties for their marketing purposes.
4Who we share it with
We do not sell or rent your personal information. We share it only with:
- Service providers that help us run the business — phone and messaging, email, forms, payment processing, website hosting and analytics. They may use your data only to provide their service to us.
- Authorities, when required by law or to protect safety, property or legal rights.
5How long we keep it
We keep job records (contact details, address, photos, invoice) for as long as your warranty is active and as required for accounting and legal purposes. Quote requests that don’t turn into a job are deleted or anonymized within a reasonable period.
6Security
We use reasonable technical and organizational measures to protect your information from unauthorized access, use or disclosure. No method of transmission or storage is completely secure, so we can’t guarantee absolute security.
7Your rights
You can ask us to show you the personal information we hold about you, correct it, or delete it. California residents also have the right under the CCPA to know what personal information is collected, to request its deletion, and not to be discriminated against for exercising these rights. We do not sell personal information. To make a request, email us at info@latubs.com. We may need to verify your identity before responding, and we may be unable to delete information we are legally required to keep.
8Children
Our website and services are not directed at anyone under 13, and we do not knowingly collect information from children under 13.
9Changes to this policy
We may update this policy from time to time. Changes are posted on this page with a new effective date.
10Contact
Questions about this policy or your data: info@latubs.com.